Child Safety Standards

Last Updated: October 20, 2025

Overview

Pickup is committed to maintaining a safe and secure environment for all users. We have implemented comprehensive safety standards to protect against child sexual abuse and exploitation (CSAE).

Age Requirements

Pickup is intended for users 18 years of age and older. Users must be at least 18 years old to create an account and use our services. We do not knowingly collect information from individuals under 18.

Zero Tolerance Policy

We maintain a zero-tolerance policy against child sexual abuse and exploitation (CSAE). Any content, behavior, or activity related to CSAE is strictly prohibited and will result in:

  • Immediate account termination
  • Permanent ban from the platform
  • Reporting to the National Center for Missing & Exploited Children (NCMEC)
  • Full cooperation with law enforcement agencies
  • Preservation of evidence for legal proceedings

Content Moderation

We employ multiple layers of protection to ensure user safety:

  • Proactive Monitoring: User-generated content is monitored for inappropriate material
  • In-App Reporting: Easy-to-access reporting tools within the application
  • Swift Action: Immediate review and action on reported violations
  • Photo Scanning: Images shared in chats are monitored for CSAE content
  • User Verification: Age verification measures at account creation

Reporting Mechanisms

Users can report inappropriate content or behavior through:

  • In-App Reporting: Flag button available on all user-generated content
  • Email: [email protected]

All reports are reviewed by our safety team within 24 hours. Serious violations are escalated immediately.

User Safety Features

  • Block and report functionality for all users
  • Privacy controls for profile visibility
  • Public meetup locations (parks) only - no private locations
  • Community moderation and verification system
  • Clear community guidelines and code of conduct

Cooperation with Authorities

Pickup fully cooperates with law enforcement and child protection organizations:

  • We report all suspected CSAE content to NCMEC as required by law
  • We preserve evidence and provide information to law enforcement upon valid legal request
  • We maintain relationships with child safety organizations
  • We comply with all applicable laws including COPPA, GDPR, and other regional regulations

Enforcement Actions

Violations of our child safety standards result in immediate consequences:

  • First-tier violations: Content removal and user warning
  • Serious violations: Immediate account suspension pending investigation
  • CSAE violations: Immediate permanent ban, content reporting to NCMEC, and law enforcement notification

Parental Guidance

While Pickup is designed for adults 18+, we encourage parents and guardians to:

  • Monitor their children's app usage and online activities
  • Discuss online safety and appropriate behavior
  • Report any concerns about minors using the platform

Continuous Improvement

We regularly review and update our child safety standards to:

  • Incorporate industry best practices
  • Respond to emerging threats
  • Improve detection and prevention mechanisms
  • Enhance user reporting tools

Contact Information

For all safety concerns and inquiries: [email protected]

Additional Resources