Privacy Policy

Last Updated: January 11, 2025

1. Introduction

Big Boy Apps LLC ("we", "our", or "us") operates the Pickup mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

For questions about this Privacy Policy or to exercise your privacy rights, contact us at [email protected].

2. Information We Collect

Personal Information

When you register for Pickup, we may collect:

  • Name and profile information
  • Email address
  • General location (city/region) for app functionality
  • Sports preferences and skill level
  • Profile photos
  • Photos and media shared in park and game chats
  • Game attendance and participation history

Usage Information

We automatically collect certain information when you use the App:

  • Device information (device type, operating system, unique device identifiers)
  • App usage statistics and interaction data
  • Log data (IP address, access times, pages viewed)
  • Crash reports and performance data

Content Moderation

To maintain a safe environment, user-generated content (including profile photos, images, and text shared in chats) is processed through AI-powered content moderation services (OpenAI Moderation API) to detect inappropriate or harmful content. This processing is automated and does not involve human review unless content is flagged.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the App services (account creation, game participation, chat functionality)
  • Legitimate Interests: Analytics, fraud prevention, security measures, and service improvement
  • Consent: Location services, marketing communications, and optional features (you may withdraw consent at any time)
  • Legal Obligation: Compliance with laws, reporting CSAE content to authorities

4. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Pickup service
  • Connect you with nearby pickup games and players
  • Send you notifications about games and app updates
  • Improve our App and develop new features
  • Ensure safety and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns and optimize user experience

5. Information Sharing and Third-Party Services

We may share your information with:

  • Other Users: Your profile information and game participation are visible to other Pickup users
  • Service Providers: We use the following third-party services:
  • Legal Requirements: When required by law or to protect our rights
  • Child Safety Organizations: We report suspected child sexual abuse and exploitation (CSAE) content to the National Center for Missing & Exploited Children (NCMEC) as required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country.

For users in the EEA, UK, or Switzerland: We rely on the following safeguards for international transfers:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission (where applicable)
  • Service providers' participation in recognized data transfer frameworks

7. Location Data

Pickup uses your device's location to show you nearby games and parks. Your precise location data is processed locally on your device and is not stored in the cloud. We only store your general location (city/region) for app functionality.

Background Location & Park Arrival

If you enable the "Park Arrival" feature, the App uses background location services to detect when you arrive at parks you've subscribed to. This feature:

  • Uses geofencing technology to monitor proximity to your subscribed parks
  • Continues to work even when the app is closed or not in use
  • When enabled through privacy settings, automatically shows your presence at a park to other users
  • Can be disabled at any time through the App's Privacy Settings or your device's location permissions

Background location data is processed locally on your device to determine park arrival. Only your presence status (at a specific park) is shared with our servers when you arrive, not your precise GPS coordinates.

You can control all location permissions through your device settings. Disabling location services may limit App functionality, such as finding nearby games and park arrival notifications.

8. Automated Decision-Making

We use automated content moderation powered by OpenAI's Moderation API to review user-generated content before it's posted. This automated system:

  • Purpose: Detect and block harmful content (hate speech, sexual content, violence, harassment)
  • How it works: Text and images are analyzed using machine learning models; flagged content is blocked or requires manual review
  • Consequences: Content violating our guidelines may be blocked or your account may be restricted
  • Your rights: You have the right to contest automated decisions. Contact us at [email protected] to request human review

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure cloud infrastructure (Firebase/Google Cloud Platform)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Your Privacy Rights

General Rights (All Users)

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a structured, machine-readable format

In-App Privacy Controls

Through the App's Privacy Settings, you can control:

  • Profile Discoverability: Control whether other users can find you in search results
  • Friend Requests: Choose whether others can send you friend requests
  • Share Location at Parks: Control whether your presence at subscribed parks is visible to other users
  • Blocked Users: Manage your blocked list

Additional Rights for EEA/UK/Swiss Residents (GDPR)

  • Right to Object: Object to processing based on legitimate interests
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

California Residents (CCPA/CPRA)

California residents have additional rights:

  • Right to Know: Request disclosure of personal information collected, sold, or shared
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: We do not sell or share personal information for cross-context behavioral advertising
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes requiring an opt-out option
  • Non-Discrimination: You will not be discriminated against for exercising your privacy rights

Other U.S. State Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you have similar rights to access, correct, delete, and obtain a copy of your personal data. Contact us at [email protected] to exercise these rights.

How to Exercise Your Rights

To exercise any of these rights:

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

11. Children's Privacy

Pickup is intended for users 18 years of age and older. We do not knowingly collect information from individuals under 18. During registration, users must confirm they are 18 or older via an age confirmation toggle. If we become aware that a user is under 18, we will promptly delete their account and associated data.

12. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specific retention periods:

  • Active accounts: Data retained while account is active
  • Deleted accounts: Profile information and personal data deleted from active systems within 30 days
  • Backup systems: Data may persist in backup systems for up to 90 days after deletion
  • Legal obligations: Data may be retained longer where required by law (e.g., financial records for 7 years, CSAE reports indefinitely)
  • Fraud prevention: Certain data (e.g., ban records, abuse reports) retained to prevent repeat violations
  • Anonymized data: Aggregated, de-identified data may be retained indefinitely for analytics

You can request account deletion at any time through the App settings or by contacting us at [email protected].

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law. Notifications will be sent via email or in-app notification within the timeframes required by applicable law (typically within 72 hours of discovery for GDPR-regulated data).

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new Privacy Policy on this page with an updated "Last Updated" date
  • Sending an in-app notification or email for significant changes
  • Requiring re-acceptance of the policy for material changes affecting your rights

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Big Boy Apps LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Email: [email protected]
General Support: [email protected]

For EEA/UK/Swiss residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.